Outlook 365 app password not working


If you have two-step verification turned on and an app isn't prompting you to enter a security code when you sign in, you may be able to sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password when signing in to an app or device that doesn't support two-step verification.

You only need to create an app password if you have two-step verification turned on and are using an app that doesn't support it. To create a new app password for an app or device, take the following steps. You can repeat these steps to create an app password for as many apps or devices as you need. A new app password is generated and appears on your screen.

Using app passwords with apps that don't support two-step verification

Enter this app password where you would enter your normal Microsoft account password in the application. Once you have created and entered an app password for a given app or device, you usually won't need to do it again. Some apps or devices require a slightly different method of signing in. The most common ones are listed here. Click on the one that applies to you, and it'll open to display more info:.

This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more. Select Product Version. All Products. How to create a new app password. Select More security options. Note Once you have created and entered an app password for a given app or device, you usually won't need to do it again.

Sign-in methods for apps and devices. Click on the one that applies to you, and it'll open to display more info: Show All. Xbox console. Outlook desktop app for Office or earlier. Default email app on an Android phone. Saving files to the web with Microsoft Office Saving files to the web with Microsoft Office for Mac Last Updated: 24 Jul Need more help? No results. Join the discussion Ask the community. Get support Contact Us. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit.

Your feedback will help us improve the support experience. Australia - English. Bosna i Hercegovina - Hrvatski. Canada - English.Putting the possible security risk aside for testing, we proceeded, and plan to force AP resets for those affected and recorded. We have not had any repeats on users whose Outlook prompted again since they redid their AP on Monday. BUT we are still having a trickle of tickets where people's outlook starts prompting them, and now when a user goes to setup an AP the option is gone.

We contacted MS and they seemed clueless. We are currently awaiting a call back from a Tier II rep. I tried turning off and on the option under MFA service settings to allow end users to create AP's and no change. Delete the user's existing AP's and no change. I was able to use the "Require selected users to provide contact methods again," which did generate a new AP, but again the user was not able to see the "Additional Security Verification" page.

We noticed that Admins were still able to see and generate their own AP's and we determined that the "User management administrator" role would allow users to set and see their AP's. I'm curious if anyone else in a similar configuration has seen this issue or is currently experiencing it?

We were just notified by MS that they have changed how users can get their app passwords. End users can now also delete their existing AP's again. MS says those with the "User management administrator" role will be able to use the old way that I listed originally, and that this method may change in the future. This transition likely explains all the original AP's failing on Monday. To continue this discussion, please ask a new question.

Adam CodeTwo. Get answers from your peers along with millions of IT pros who visit Spiceworks. Thanks in advance. Best Answer. Winning Aug 16, at UTC. In case this happens to anyone else Popular Topics in Microsoft Office Spiceworks Help Desk. The help desk software for IT.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Update: I tried logging onto Outlook on a different machine earlier today and had the same problem our new users were having. Please try again. If the problem continues, contact your email adminstrator.

I disabled MFA for my account and was immediately able to login to Outlook without trouble. My app passwords were all deleted, but nothing seemed to be affected. I re-enabled MFA for my account shortly thereafter. About an hour or two ago. Just now the Windows Security window popped up, prompting me for my Outlook password. I was ready for this and created a new app password. This did not satisfy Outlook, nor did my personal password, or multiple attempts to re-enter the app password.

I just shut down Outlook and restarted it, and it seems to be content, although the status on the bottom-right is "Online with: Microsoft Exchange" as opposed to the usual "All folders are up to date. Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.

Collin Lemons Created on January 22, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. You can change your password in Outlook Web App in just a few steps. This article is for Outlook Web App, which is used by organizations that manage email servers running Exchange Server or If you're using Office or Exchange Serveryour email program is Outlook on the web.

For help with Outlook on the web, see Get help with Outlook on the web.

Change password in Outlook Web App

In a web browser, sign in to Outlook Web App using the URL provided by the person who manages email for your organization. Enter your user name and password, and then select Sign in. If you also connect to your account from a phone or a tablet, you also need to update the password in the settings on that device to match your new password.

Similarly, you also need to update the password in the settings of any other desktop email application you might be using for example, Apple Mail or Mozilla Thunderbird. Most email accounts require a minimum number of characters or a minimum level of complexity for passwords. The requirements are set by your administrator. For information about the password requirements for your account, contact your helpdesk. Depending on your mailbox settings, you might not be able change your password using the Options page.

If you can't change your password using Optionscontact your helpdesk. Change email account settings in Outlook on a PC.

outlook 365 app password not working

Update your password in Outlook for Mac. Learn more. Follow the instructions on the Change password page. To help make your password more secure, you can: Use a minimum of eight characters your account might require more or less.

Use a mix of capital and lowercase letters. Use numbers as well as letters. Use punctuation or other non-alphanumeric characters. Expand your Office skills. Get new features first. Was this information helpful? Yes No. Any other feedback? How can we improve? Send No thanks. Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

Contact Support.Choose your path Increase your proficiency with the Dynamics applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics masterminds and designed to prepare you for industry-recognized Microsoft certifications. Ace your Dynamics deployment with packaged services delivered by expert consultants.

Explore service offerings. The FastTrack program is designed to help you accelerate your Dynamics deployment with confidence. I am looking to take advantage of the new Dynamics App for Outlook, but I'm having trouble authenticating with it in Outlook. I have set up server synchronization for myself and this works successfully. I have deployed the App for Outlook to my Outlook application. When I attempt to use the Dynamics App for Outlook, it attempts to authenticate.

I enter my domain email address and password and then IE opens up with a - File or directory not found message. The URL that it's trying to go to is:. OWA works with the App, but not in Outlook I still haven't been able to get any farther though.

Same problem here. Looking at the list of people in this thread who are having this problem it seems to be a bug. I've also experienced this same bug.

outlook 365 app password not working

I've reported it on the Ideas site - if you're affected by this please vote this up! Same problem, no authentication possible Hi everybody, I have the same error I think that there is something wrong with "undefined" string.

Maybe is missing org name? I don't think that is the right position in url I am having the same issues as Alessandro. I have gone through all the same steps, all configuration is correct but cannot authenticate through OWA or Outlook.

outlook 365 app password not working

Any ideas or progress on this? However, I haven't had a chance to investigate the error yet. Has anyone else received this script error? I dug into the error that I was getting and I figured out that the reason that the Dynamics App for Outlook is working in OWA but not Outlook is because the following code is not working.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Having trouble connecting to your email from Outlook on your desktop?

Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile. To download and install the Microsoft Support and Recovery Assistant, click download the tool.

Once installed, the application will run automatically. In OutlookOutlookor Outlookchoose File. On the Email tab, choose your account profileand then choose Repair. Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Office Download and run the Microsoft Support and Recovery Assistant. Learn more. Fix your Outlook email connection by repairing your profile. Get support. Expand your Office skills. Was this information helpful?

Office 365 Tutorials: Creating an App Password for Multi Factor Authentication in O365

Yes No. Any other feedback? How can we improve? Send No thanks. Thank you for your feedback!Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Last updated 19 April, An app password is a code that gives an app or device permission to access your Office account.

App Passwords not working

If your admin has turned on multi-factor authentication for your organization, and you're using apps that connect to your Office account, you'll need to generate an app password so the app can connect to Office For example, if you're using Outlook or earlier with Officeyou'll need to create an app password.

Check whether your Office admin has turned on multi-factor authentication for your account. If they haven't, when you try to do these steps you won't see the options in Office Sign in to Office with your work or school account with your password like you normally do. After you choose Sign inyou'll see this page:. Select your authentication method and then follow the prompts on the page. Or, watch the video to learn more.

After you verify your alternate contact method, choose Next. You'll get an app password that you can use with Outlook, Apple Mail, etc. Choose the copy icon to copy the password to your clipboard. You won't need to memorize this password. Sign in to Office and go to the My Account page.

You'll only see this option if your admin has set up multi-factor authentication for your organization. If you don't see this option, contact your Office admin and tell them to turn on multi-factor authentication. Choose Update my phone numbers used for account security. This will display the following page:.

If prompted, type a name for your app password, and click Next. Choose copy password to clipboard. For example, you might name it "Outlook. Go to the app that you want to connect to your Office account. When prompted to enter a password, paste the app password in the box. You'll need to do these steps once. Wherever you're prompted for your password, paste the app password in the box.

For example, if you've already added your account to Outlook, when prompted paste the app password here:. Or, if you're adding your Office account to Outlook, enter your app password here:.

Select a user s and choose Manage multi-factor authentication. Or, click here. Select Delete all existing app passwords generated by selected users. See Also. Set up 2-step verification for Office Sign in to Office with 2-step verification.

Fix common problems with 2-step verification.

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